Citizen Services AI Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component; By Organization Size; By Deployment Mode; By Verticals; By Region; Segment Forecast, 2023 - 2032
- Published Date:May-2023
- Pages: 118
- Format: PDF
- Report ID: PM3195
- Base Year: 2022
- Historical Data: 2019-2021
Report Summary
The global citizen services ai market was valued at USD 6.35 billion in 2022 and is expected to grow at a CAGR of 43.7% during the forecast period. The growing use of citizen services AI technology across a variety of end-use industry verticals including government, manufacturing, transportation, and healthcare, as it develops and learns for each task, managing crucial public services, providing inadequate implementation, and analytical information, that is expected to boost the growth of the global market over the course of study period.
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Moreover, the increasing need for digital transformation in government sectors, enhanced automation, and automation of manual processes to relieve pressure are further likely to create huge growth opportunities for the global market.
In recent years, cloud AIs have gained significant popularity and traction, as it helps to enhance various cloud-based services and applications due to the faster delivery time with very low latency as compared to others and real-time tracking facilities. To shrink administrative issues, carry out various complex tasks, and rectify resource allocation issues, many large market players operating globally are focusing on the development of more advanced and innovative solutions/services, which are likely to contribute significantly to the market growth in the next coming years.
For instance, in December 2022, Deloitte & Snowflake, introduced its Artificial Intelligence solution as a part of Deloitte’s Digital delivery platform to help the state, federal, & local government clients to bolster decision-making & enhance citizen services through this platform.
The outbreak of the COVID-19 pandemic has positively impacted the growth of the citizen services AI market. The rapid increase in the spread of deadly coronavirus has resulted in higher production of these types of technology, as almost all the educational institutions gradually turned towards online study programs with AI-powered smart learning. Moreover, companies were highly focused on AIs deployed check-in options for patients to adjust the need of the time during the pandemic period.
Industry Dynamics
Growth Drivers
The increasing employability and expansion of digitalization in a variety of organizations, which have made their respective operations and procedures efficient and more-faster along with the growing awareness regarding the AI technologies among businesses to engage with enormous data manually are key factors expected to fuel the global citizen services ai market growth over the anticipated period.
Furthermore, the enhanced citizen satisfaction across the globe by implementation of the Internet of Things and various other technologies such as machine learning and innovative biometric systems along with its capabilities to assist in addressing citizen grievances is further projected to boost the demand and growth of the market.
Report Segmentation
The market is primarily segmented based on technology, component, organization size, deployment mode, verticals, and region.
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By Technology |
By Component |
By Organization Size |
By Deployment Mode |
By Verticals |
By Region |
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Machine learning technology accounted for the largest market share in 2022
The technology is gaining high popularity and traction as it can reliably and quickly scan, parse, and react to anomalies and automatically improves the overall performance with the experience, which in turn drives the segment market growth at a rapid pace. In addition, it also enables a variety of government agencies to deliver more sophisticated, economical, and better citizen services, which results in its higher adoption across numerous governments, especially from developing countries like India and China.
The solution segment dominated the global market in 2022
The solutions segment growth is mainly driven by continuous rise in the incorporation of artificial intelligence across various organizations to manage & receive information effectively and service investigations from government organizations more effectively. Moreover, the rising awareness regarding the ability of these solutions to extract data, provide real-time insight, and aid decision-making abilities coupled with the growing integration across several end-use verticals including transportation, healthcare, and manufacturing are likely to create potential growth opportunities in the coming years.
SMEs segment is projected to exhibit significant growth
The SMEs segment is expected to register fastest growth rate throughout the projected period on account of growing adoption of advanced AI services/solutions among SMEs due to its numerous benefits including enhanced digital infrastructures, better operational efficiency, and improved finance access of SMEs coupled with its ability to minimize the human-related errors.
Additionally, AI can also perform many mundane tasks for SMEs such as scheduling business meetings and answering common business customer requests, among others along with performing various attractive marketing campaigns and evaluating customer-buying behavior, which is anticipated to boost the segment market growth soon.
On-premises segment registered the largest revenue share in 2022
The on-premises segment registered the highest market revenue share in 2022 and is expected to continue its position over the coming years. The growth of the segment market can be attributed to rapidly growing use of on-premises citizen services due to their capabilities to work with mass amounts of computing power and are very helpful and crucial for customers needing prompt decision-making for data manipulation.
The cloud-based deployment segment is expected to grow fastest at a high CAGR during the forecast period, which is mainly driven by an extensive increase in the need and demand for cloud-based tools, optimized infrastructure, and high demand for virtualization, and cloud storage. With the increasing awareness of the benefits of these solutions, the deployment of natural language processing and machine learning tools in artificial intelligence is also likely to grow in the cloud.
The healthcare segment is projected to account for a substantial market share in 2022
The healthcare segment is likely to grow fastest and is expected to account for considerable market share over the study period owing to the rapid surge in the implementation of artificial-intelligence-powered solutions to boost patient care along with the growing adoption of this technology as a result of pandemic around the world. However, the government and public sector held the largest market in terms of revenue in 2021, due to the increasing prevalence among government agencies around the globe to boost citizen engagement and satisfaction with the current pace of technological innovations and rising expectations of citizens.
North America region dominated the global market in 2022
The regional market growth is mainly attributed to the increasing deployment of AI solutions for citizen services, widespread use of AI in various end-user applications, and presence of the most developed markets of the world in the region. In addition, the governments in the region are heavily investing in R&D activities along with the strong IT infrastructure and ecosystem in countries like US, Canada, and Mexico, which is creating huge demand and growth opportunities for the market.
Asia Pacific region is expected to be the fastest growing region in the citizen services AI market, which is mainly accelerated by increasing implementation of 5G technology in countries like China, India, South Korea, and Japan and various committed strategies that have been implied by government agencies in these countries coupled with the massive increase in start-up enrollment across the region.
Competitive Insight
Some of the major players operating in the global citizen services ai market include IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation, Alibaba Group Holding Limited, Tencent Holdings Ltd., ServiceNow Inc., ADDO, Alfresco, Voyager Labs, Waymo, and Baidu.
Recent Developments
- In June 2022, Ministry of Education, India, announced the launch of “AI for India” campaign with the aim of country AI capital of the world. The new campaign will be powered by AWA and supported by GoI and ACITE, to evaluate, train, provide internships, allocate projects, practice, certify, and employ around 25 lakh Indian citizens. The initiative has been undertaken to fill the gap between supply and demand matrix.
- In June 2022, Microsoft & Accenture, with their JV “Avanade” signed a strategic partnership to tackle various critical challenges for both people and businesses. These companies are investing in the development of innovative solutions to strengthen company’s strong data & AI capabilities.
Citizen Services AI Market Report Scope
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Report Attributes |
Details |
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Market size value in 2023 |
USD 9.10 billion |
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Revenue Forecast in 2032 |
USD 237.39 billion |
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CAGR |
43.7% from 2023 – 2032 |
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Base year |
2022 |
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Historical data |
2019 – 2021 |
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Forecast period |
2023 – 2032 |
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Quantitative units |
Revenue in USD billion and CAGR from 2023 to 2032 |
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Segments Covered |
By Technology, By Component, By Organization Size, By Deployment Mode, By Verticals, By Region |
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Regional scope |
North America, Europe, Asia Pacific, Latin America; Middle East & Africa |
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Key Companies |
IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation, Alibaba Group Holding Limited, Tencent Holdings Ltd., ServiceNow Inc., ADDO, Alfresco, Voyager Labs, Waymo, and Baidu. |
FAQ's
The global citizen services AI market size is expected to reach USD 237.39 billion by 2032.
Key players in the citizen services ai market are IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation.
North America contribute notably towards the global citizen services ai market.
The global citizen services ai market expected to grow at a CAGR of 43.7% during the forecast period.
The citizen services AI market report covering key segments are technology, component, organization size, deployment mode, verticals, and region.
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