Appointment Scheduling Software Market Share, Size, Trends, Industry Analysis Report, By Type (Web Based, Mobile App, SaaS, and Others); By Organization Size; By End-User; By Region; Segment Forecast, 2024- 2032
- Published Date:Jan-2024
- Pages: 112
- Format: PDF
- Report ID: PM3478
- Base Year: 2023
- Historical Data: 2019-2022
Report Outlook
The global appointment scheduling software market was valued at USD 385 million in 2023 and is expected to grow at a CAGR of 6.04% during the forecast period. The rapid surge in the number of internet users globally and rising penetration for smartphones and increased number of businesses adoption online platforms including appointment scheduling and booking software as an effective way to connect with wider range of customers by benefitting them in client management, time management, and answering services, that are the key factors driving the market. In addition, the significant emergence and adoption of several m-health apps by the patients, which allow them to book appointments online from any location, while providing numerous other benefits as well, such as multi-lingual support, automated reminded features, and time zone friendly, that is also augmenting the market.
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For instance, in December 2022, LocaliQ, a leading digital marketing solutions business of Gannet Co., introduced its new appointment scheduling software, that is mainly designed to help the small business owners take control on their time. It removes the barrier to setting up and easily accepting appointments, while providing the customers to manage everything they need.
Moreover, appointment scheduling software is increasingly being integrated with other software such as customer relationship management (CRM) and electronic health records (EHR) software in the recent years, as this integration allows for a more seamless user experience and improves overall efficiency.
The outbreak of the COVID-19 pandemic has positively impacted the growth of the appointment scheduling software market. The rapid spread of the pandemic, many businesses have shifted to remote work, which has increased the demand for appointment scheduling software that can be used from anywhere also led to a surge in the adoption of cloud-based software. Additionally, there had been a shift towards telemedicine appointments and many businesses have had to implement new safety measures like limiting the number of people in a physical location, that boosted the demand for this software worldwide.
Industry Dynamics
Growth Drivers
The emerging trend for the adoption of more digital means for communication and significantly growing inclination towards the app-based culture due to rising utilization of apps among users to perform their wide range of daily activities are primary factors boosting the market growth. The rising concerns regarding the soloed software systems, several businesses are looking for integrated software systems that also helps them to enhance their service offerings, and have contributed to the demand and growth of market.
Furthermore, with the increased usage of smart technology across all facets of consumers daily life activities, which results in high degree of personalization and streamlined experience that is becoming critical important for the businesses in the recent years. Apart from this, the rising popularity and prevalence of Robotic Process Automation in online scheduling software that likely to address the gap between personalized customer service and convenience of scheduling processes, is likely to have positive impact on the global market.
Report Segmentation
The market is primarily segmented based on type, organization size, end-user, and region.
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By Type |
By Organization Size |
By End-User |
By Region |
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Web based segment accounted for the largest market share in 2022
Web-based segment accounted for major global market share in 2022, and is expected to retain its market position throughout the forecast period. The growth of the segment market can be highly attributed to its growing popularity and prevalence as an effective wat to manage appointments, records, manage employees, track sales, and strengthen relationship with the clients coupled with its abilities to automates the scheduling process and reduce the need for manual intervention, thereby improving efficiency and reducing errors.
The mobile app segment is expected to grow at fastest growth rate over the coming years, mainly due to increased smartphone usage across the globe and developments in smartphone-based applications that allow users to manage their appointments on-the-go, from anywhere, at any time. Now, many mobile appointment management apps integrate with other software such as calendars, email, and social media platforms, providing users with a seamless experience, which in turn, has propelled the segment market growth.
Large enterprises segment held the significant market share in 2022
The large enterprises segment held the significant market share in terms of revenue in 2022, which is mainly driven by increasing need and demand for efficiently managing large number of appointment and client schedules and emerging need to have access to real-time analytics and reporting features to monitor appointment data, track employee performance, and make data-driven decisions.
The small & medium size enterprises segment is projected to register significant growth rate during the anticipated period, on account of increasing number of SMEs across the globe looking to automate their business processes in order to reduce costs and improve efficiency. In additions, SMEs are increasingly adoption advanced cloud-based solutions as they allow them to manage their appointments from anywhere or from any device, while providing flexibility, scalability, and cost-effectiveness.
Healthcare segment is expected to witness highest growth during projected timeframe
The healthcare segment is expected to grow at a higher CAGR throughout the projected period, that is highly attributable to rising adoption and integration of these software among major healthcare providers as it helps them deliver better patient care by improving access to care, reducing wait times, and enhancing patient satisfaction. Moreover, rising income and spending capacity of people on their health and well-being that encourage them to take regular tests and monitoring of their health, due to which, they are opting online appointments to meet their doctors and health consultants, that positively influences the market growth.
The corporate segment led the industry market with substantial market share in 2022, mainly driven by constant increase in the customer demand, as there are more numbers of corporates seeking to extensively streamline its customer relations coupled with the rise in promotional efforts that are being undertaken by the corporate buyers globally.
North America region dominated the global market in 2022
The North America region dominated the global market with considerable market revenue share in 2022, and is anticipated to maintain its dominance throughout the study period. The exponential growth in the adoption of smartphones and internet connectivity coupled with the major businesses and organizations across the region are recognizing the importance of digital transformation and are increasingly turning to appointment management software to help them manage their appointments and schedules.
The Asia Pacific region is anticipated to be the fastest growing region with a healthy CAGR over the study period, owing to rising awareness among the regional population regarding the numerous benefits on scheduling online appointments. Beside this, With the growth of businesses in the APAC region, there is a rising need for automation and digitalization of business processes along with the fast-paced lifestyle, people are increasingly looking for tools and solutions that can help them manage their time more efficiently, thereby influencing the regional market growth.
Competitive Insight
Some of the major players operating in the global market include Melian Labs, SuperSaaS, Setmore, Acuity Scheduling, Appointy, Calendly, Squarespace Inc., StormSource, Waffor Retail Solutions, Time Trade System, GigaBook, vCita Inc., Coconut Software Corporation, Mindbody, Valsoft SARS, SimplyBook.me, Schedulicity, and ParamInfo.
Recent Developments
In March 2023, Q-nomy, introduced its latest product solution named “Cubu”, which combines the appointment scheduling customer flow management, & customer flow management in a single integrated solution. It will be available as a SaaS providing substantial customer journey solution for almost all sizes of businesses.
In November 2022, Cience, announced the launch of its CIENCE GO Schedule, a completely-featured scheduling tool offering robust round-robin, meeting link, and time zone sync mainly for marketing and sales teams. The product is specially designed to take the legwork out of booking meetings and will accelerate the pace of individuals meeting booking times, while offering unlimited event types, workflows, team pages, round-robins, and reporting and analytics among others.
Appointment Scheduling Software Market Report Scope
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Report Attributes |
Details |
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Market size value in 2024 |
USD 404.57 million |
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Revenue forecast in 2032 |
USD 685.75 million |
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CAGR |
6.04% from 2024– 2032 |
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Base year |
2023 |
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Historical data |
2019 – 2022 |
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Forecast period |
2024– 2032 |
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Quantitative units |
Revenue in USD million/billion and CAGR from 2024 to 2032 |
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Segments covered |
By Type, By Organization Size, By End-User, By Region |
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Regional scope |
North America, Europe, Asia Pacific, Latin America; Middle East & Africa |
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Key companies |
Melian Labs Inc., SuperSaaS, Setmore, Acuity Scheduling, Appointy, Calendly LLC, Squarespace Inc., StormSource LLC, Waffor Retail Solutions Pvt. Ltd., Time Trade System Inc., GigaBook, vCita Inc., Coconut Software Corporation, Mindbody Inc., Valsoft SARS Inc., SimplyBook.me, Schedulicity Inc., and ParamInfo. |
FAQ's
The global appointment scheduling software market size is expected to reach USD 685.75 million by 2032.
Top market players in the Appointment Scheduling Software Market are Melian Labs, SuperSaaS, Setmore, Acuity Scheduling, Appointy, Calendly, Squarespace Inc., StormSource.
North America contribute notably towards the global Appointment Scheduling Software Market.
The global appointment scheduling software market expected to grow at a CAGR of 6.04% during the forecast period.
The Appointment Scheduling Software Market report covering key are type, organization size, end-user, and region.
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